How do I see which menus are included in an order?

Open the customer's subscription contract to see every delivery week as a timeline — paid, skipped, scheduled, or failed — and expand any week to see the meals selected for it.

Steps

1. Open Subscriptions.
2. Select the customer's subscription contract.
3. Find the delivery week in the Deliveries list. Upcoming weeks are at the top, past ones below, and each row shows what happened to it: Paid with a link to the Shopify order and the amount charged, Skipped, Scheduled with how long the customer still has to change it, or Failed with the reason.
4. Select Meals on a row to open that week's selections in place. The list stays put, so you can open one week after another to compare them.
5. Use Edit meals (or Choose meals if nothing is selected yet) inside any Scheduled, Failed, or Paid row to change it on the customer's behalf. Staff can do this even after the customer order cutoff; Cancelled, Skipped, and Processing deliveries stay read-only. Tick the meals, and use − and + to set how many of each.
6. The Customer changes closed below line marks the order cutoff: customers can no longer change weeks under it, but staff can still repair a Scheduled, Failed, or Paid delivery.
7. Use Edit next to Next Order to change the next scheduled order's menu selections.

Frequently asked questions

How do I print packing slips for a delivery week?

Open the Orders page and find the delivery week's section (for example 'Jun 29–Jul 2'). Click 'Print packing slips' at the right of the section header: a print view opens with one packing slip per order — customer, delivery address, and the selected meals with quantities — ready to print or save as PDF. Skipped, cancelled, and failed orders are left out automatically.

How do I check menu selections from Shopify Orders?

Open the Shopify order and inspect the subscription product line item details. The first checkout stores selected menus as line item custom properties. After the app processes the subscription order, selected menu products can also appear as additional order line items with a 100% discount labeled by the meal kit app.

Can I see menu selections for every Shopify order?

The app shows stored menu selections for subscription billing records. Recent paid Shopify orders are linked from the subscription detail page, but paid order fulfillment and final order details should still be checked in Shopify admin. Editing a Paid delivery changes Servd's Orders page and packing slips only; it does not rewrite the already-created Shopify order.

Why do I not see any menu items for a delivery date?

The row says which case it is. 'No menu yet' means the customer has not chosen for that week (common for automatically scheduled upcoming orders). Expand a Scheduled, Failed, or Paid row and use Choose meals to pick on their behalf, including after the customer cutoff. On a Paid delivery this repairs Servd's Orders page and packing slips but does not rewrite the Shopify order.

What does the Customer changes closed below line mean?

It marks the customer order cutoff. Customers can still edit or skip weeks above it; below it, customer self-service is closed. Staff can still use Edit meals or Choose meals on a Scheduled, Failed, or Paid delivery as a support override. A Paid edit updates Servd and its packing slips, not the Shopify order. Cancelled, Skipped, and Processing deliveries remain read-only. It is not a 'today' line — a week is charged a few days before it is delivered.

Why doesn't a skipped week open?

A skipped week has no meals selected against it, so there is nothing to show. It stays in the list as a record that the customer skipped it.

Why does a one-time order show more than one fulfillment section in Shopify?

When your store uses two menu periods per week and a customer buys a package that spans both (for example a 5- or 6-day package covering meals in both periods), the app splits the Shopify order's fulfillment into one fulfillment per delivery date. Each fulfillment section lists the meal products for that date, so you can fulfill each box on its own delivery day. The customer still pays once; the order total is unchanged.

Why is part of an order on fulfillment hold, and when is it released?

For a package that spans two delivery dates, the app places a hold on the later date's fulfillment so it isn't shipped with the first box. The hold is released automatically when that date's order cutoff passes (the same moment the menu locks, based on your order cutoff in Menus > Settings), and the fulfillment then shows as ready to fulfill. You can also release the hold manually from the Shopify order page at any time.