Why cannot a customer change, skip, or save an upcoming order?

The app can only update eligible upcoming billing cycles. Paid orders, missing billing cycles, or cycles too close to billing may not be editable.

Steps

1. Open the customer's subscription in Subscriptions.
2. Check whether the upcoming order is Scheduled, Skipped, or Paid.
3. If it is Scheduled, try the merchant-side Edit or Skip action.
4. If Shopify returns an error, handle the existing order from Shopify admin or contact support with the contract ID.

Frequently asked questions

Why can a customer not select more meals?

The selected plan variant controls the number of meals per week. To allow more meals, the customer needs a plan variant with a higher Meals per week value.