How do delivery days and cutoffs work?

Delivery day settings define which days customers can choose. The order cutoff — set in Menus > Settings — defines how long before each menu week starts that week locks for changes.

Steps

1. Open Settings for delivery days: select the available days and the default day for new subscriptions, then save.
2. Open Menus > Settings for the order cutoff: enter the number of hours before a menu week starts that the week should lock.
3. Check the line under the field — it names the exact date and time your next week closes, in your shop's timezone.
4. Save changes.

Frequently asked questions

Where do customers see delivery days?

Customers see delivery day choices in the customer portal when available days are configured.

What does the order cutoff do?

The cutoff is the number of hours before a menu week starts when that week locks. Once a week is past its cutoff, customers can no longer change meals, add or remove recipes, skip, or check out for that week — it shows as Closed and the current selection is delivered as-is. It is counted back from the START DATE of the menu week in your shop's timezone, not from your delivery date: a 48-hour cutoff on a week that starts Tuesday locks it at the start of the prior Sunday. If you deliver a day or two before the week you deliver for, add those hours — the field in Menus > Settings shows the resulting date and time as you type, so you can check it against the day you actually need final production numbers. Leaving the field empty is the same as 0, and 0 is not 'no cutoff': it is the earliest deadline there is. The week closes the moment it starts, so a customer ordering on the first day of a week is buying the following one.

Does a locked week disappear for the customer?

It depends where they are looking. On the storefront menu (the buy flow) a locked week drops out of the week tabs entirely — that is what stops anyone ordering after the cutoff. In the customer portal, a locked week the customer already has meals in keeps showing, read-only, so they can see what will be delivered; a locked week with nothing chosen is hidden, because it can no longer be ordered.

Where can I preview when weeks lock?

Three places, all driven by the same setting. Menus > Settings shows the next week's closing date and time right under the cutoff field. Menus > Rotation's Preview table adds a Closes column beside the Open/Closed status for every upcoming period. Menus > Weekly Menus names the closing time of whichever week you have selected.